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The Humanable Platform Patented Innovation
US Patent: 12,248,531 B2 - Digital Video Virtual Concierge User Interface System
First to Patent - First to Market
The HumanableCX Digital Video Virtual Concierge technology is at the intersection of AI, Video, and Customer Experience - one of the most explosive growth frontiers in enterprise technology.
Platform
Human-Led, Rules Based AI
We start by recording real humans delivering structured interactions designed for your specific business use cases. This may follow your existing site messaging.
These human interactions are built into a modular segment matrix, creating a dynamic, personalized user journey responsive to customer actions and responses.
Working with you and your agency, Humanable take care of all asset creation.
An authentic face-to-face experience delivered at scale
I’m a real person
But automated and at scale
Intelligent, Decision-Tree Automation
Our concierge guides customers through a predefined path—whether it’s product selection, purchase, insurance claim update, or a policy renewal.
The customer chooses from structured options. The system delivers the corresponding response, creating a seamless, real-time experience.
Personalization & Integration
Our system integrates with your business logic, databases, and APIs to retrieve real-time customer information and tailor interactions accordingly.
Customers feel like they’re speaking to a real person—without the unpredictability of generative AI.
Scalable Deployment & Analytics
The experience is instantly scalable, supporting thousands of users simultaneously with zero impact on quality or experience.
Real-time analytics help businesses optimize interactions and improve conversion rates.
Enterprise Grade Security - Compliance
The financial services industry thrives on trust, clarity, and seamless customer experiences. Our Digital Video Virtual Concierge technology enhances customer interactions across banking, insurance, and wealth management - offering real-human guidance at scale while ensuring compliance, security, and efficiency.
Unlike AI chatbots that generate unpredictable responses, our solution provides a structured, rules-based experience, delivering the right information at the right time, while leveraging generative speech for real-time adaptability when needed.
We are ISO27001 certified, ensuring top-tier data security and privacy.
Our platform operates on secure, encrypted cloud infrastructure with strict access controls.
Cost Efficiency - Speed to Market
No need for expensive AI training - our template based, pre-built human interactions can operate with precision and are accurate from day one.
Enhance service
Boost conversions
Reduce costs
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