The Humanable platform integrates a video concierge experience with customer conversion, data capture and digital process automation.
This enables customers to experience advanced enquiry, frictionless sign up and on-boarding, whilst bringing a human touch to digital transactions.
Convert visitors to your website
into customers
The abandonment rate for online financial services products is 84%. Humanable reduces that. At scale.
Most financial services digital journeys lose customers before they convert.
Our patented Video Concierge changes that — using automated, real human presenters to greet new visitors, ask the right questions, then guide them through to fulfilment or purchase.
Every journey is personalised, rules-based, and responsive — helping customers feel understood, not sold to.
97%
of potential customers will abandon a website for the competition if the UI is not optimal
94%
of potential customers won’t do business on websites containing sub-par design elements
63%
of potential customers leave a financial services website after just one bad experience
Use cases + Solutions
A CONVERGENCE OF
TECHNICAL INNOVATION AND
HUMAN CONNECTION
Humanable enables banks and other financial institutions to rapidly build customer acquisition journeys - leveraging next generation interactive video technology.
Humanable enables banks and other financial institutions to rapidly build customer acquisition journeys - leveraging next generation interactive video technology.
Guided Mortgage Enquiry
View automated quote to purchase solution
Salesforce Discovery Planner
View automated lead qualifier solution + voice recognition
Quote
Application
Purchase
Health Insurance
View automated quote to purchase solution
Guided Purchase
View automated form completion solution
Breakthrough Technology
View voice recognition solution
As online experiences improve, so do customer expectations.
Customers value human connection and a deeper level of personal engagement with businesses and brands.
They can leave your website in just one click.
Seamless conversion from enquiry to new customer
A Humanable video concierge guides potential customers through an online enquiry, sale, application or join process, all the way to fulfillment.
Customize a video concierge that guides customers all the way to fulfilment
Quote
Application
Purchase
Concierge customer
engagement
Acquisition applications
Concierge leads to
existing form
Concierge leads to
Humanable developed form
Concierge leads to
live video agent
