Humanable customer retention solutions integrate personalized video experiences with customer conversion, data capture, and digital process automation.
Enable customers to seamlessly re-sign accounts, policies and contracts, whilst experiencing a human touch in digital transactions.
Personalized renewal engagement that outperforms industry benchmarks
Retention
built on trust, not reminders
Reduce churn with renewal. Create journeys that remove friction and rebuild confidence through human-first guidance
Renewal walkthroughs and “what changed” explanations
Re-sign and re-auth journeys
“At-risk” customer interventions
Win-back journeys after cancellation intent
View demos
Life Insurance
Policy Renewal
Hyper-personalized
cover information
Car Insurance
Policy Renewal
Making it easy for customers to renew their polcy
Make every customer feel remembered
and valued
When your customer’s account or policy is up for renewal, a generic email is no longer enough. They want relevance, clarity, and trust. HumanableCX delivers that - talking to their policy or account, speaking directly to them about what’s next.
HumanableCX’s interactive solutions can also respond to customer behaviors or preferences in real-time - heightening engagement, reinforcing trust and ultimately reducing churn.
Renewal walkthroughs and “what changed” explanations
“At-risk” customer interventions
Re-sign and re-auth journeys
Win-back journeys after cancellation intent
Retention built on trust, not reminders
Reduce churn with renewal. Create journeys that remove friction and rebuild confidence through human-first guidance
Make every customer feel remembered
and valued
When your customer’s account or policy is up for renewal, a generic email is no longer enough. They want relevance, clarity, and trust. HumanableCX delivers that - talking to their policy or account, speaking directly to them about what’s next.
HumanableCX’s interactive solutions can also respond to customer behaviors or preferences in real-time - heightening engagement, reinforcing trust and ultimately reducing churn.
Renewal walkthroughs and “what changed” explanations
“At-risk” customer interventions
Re-sign and re-auth journeys
Win-back journeys after
cancellation intent
Retention built on trust, not reminders
Reduce churn with renewal. Create journeys that remove friction and rebuild confidence through human-first guidance
Car Insurnace
Policy Renewal
Hyper-personalized
cover information
Life Insurance
Policy Renewal
Hyper-personalized
cover information
Make every customer feel remembered
and valued
Case study
Retaining customers through a personalized renewal journey
Client
Challenge
A leading global life insurer.
Customer churn during the renewal period was a persistent issue. Traditional reminder emails lacked engagement, and customers often forgot the value of their policy or account. The contact centre experienced spikes in calls during renewal windows.
Solution
Using HumanablaeCX, the organisation implemented an automated Renewal Program.
3 weeks before a customer’s renewal date, their system sends customer data securely via API to HumanableCX. Our platform then instantly creates a hyper-personalised video that:
Greets the customer by name
Clearly explains the benefits of their current policy
Reminds them what they’re covered for / what they stand to lose
Encourages renewal / presents exclusive upgrade offers
Answers common pre-renewal questions - reducing contact centre load
Videos are delivered via email and SMS, 24/7 — perfectly timed to reach customers while they’re in consideration mode.
29.2% CTA (click-through-to-agent) rate — vs. 5% industry benchmark
7.5% lapse rate improvement — vs. 0.8% benchmark for renewal comms
25% reduction in pre-renewal customer service calls
18% overall uplift in retention among video recipients
Compliant, secure and scalable with ISO27001 certification
Results that outperform Industry benchmarks
Why it works
Instead of a generic email, customers receive a personalized video that makes renewal feel relevant, timely, and valuable. It builds trust, prompts action, and reduces friction — all without the need for live agents.
Personalized at the individual level
Works across channels (email, SMS, app, web)
Drives renewal and loyalty
Proven customer journeys - predictable results
Retaining customers through a personalized renewal journey
Case study
Client
A leading global life insurer.
Challenge
Customer churn during the renewal period was a persistent issue. Traditional reminder emails lacked engagement, and customers often forgot the value of their policy or account. The contact centre experienced spikes in calls during renewal windows.
Solution
Using HumanablaeCX, the organisation implemented an automated Renewal Program.
3 weeks before a customer’s renewal date, their system sends customer data securely via API to HumanableCX. Our platform then instantly creates a hyper-personalised video that:
Greets the customer by name
Clearly explains the benefits of their current policy
Reminds them what they’re covered for - what they stand to lose
Encourages renewal / presents exclusive upgrade offers
Answers common pre-renewal questions - reducing contact centre load
Videos are delivered via email and SMS, 24/7 - perfectly timed to reach customers while they’re in consideration mode.
Results that outperform Industry benchmarks
29.2% CTA (click-through-to-agent) rate - vs 5% industry benchmark
7.5% lapse rate improvement - vs 0.8% benchmark for renewal comms
25% reduction in pre-renewal customer service calls
18% overall uplift in retention among video recipients
Compliant, secure and scalable with ISO27001 certification
Why it works
Instead of a generic email, customers receive a personalized video that makes renewal feel relevant, timely, and valuable. It builds trust, prompts action, and reduces friction — all without the need for live agents.
Retaining customers through a personalized renewal journey
Why it works
Results that outperform Industry benchmarks
Solution
Challenge
Client
A leading global life insurer.
Customer churn during the renewal period was a persistent issue. Traditional reminder emails lacked engagement, and customers often forgot the value of their policy or account. The contact centre experienced spikes in calls during renewal windows.
Using HumanablaeCX, the organisation implemented an automated Renewal Program.
3 weeks before a customer’s renewal date, their system sends customer data securely via API to HumanableCX. Our platform then instantly creates a hyper-personalised video that:
Greets the customer by name
Clearly explains the benefits of their current policy
Reminds them what they’re covered for / what they stand to lose
Encourages renewal / presents exclusive upgrade offers
Answers common pre-renewal questions - reducing contact centre load
Videos are delivered via email and SMS, 24/7 — perfectly timed to reach customers while they’re in consideration mode.
29.2% CTA (click-through-to-agent) rate — vs. 5% industry benchmark
7.5% lapse rate improvement — vs. 0.8% benchmark for renewal comms
25% reduction in pre-renewal customer service calls
18% overall uplift in retention among video recipients
Compliant, secure and scalable with ISO27001 certification
Instead of a generic email, customers receive a personalized video that makes renewal feel relevant, timely, and valuable. It builds trust, prompts action, and reduces friction — all without the need for live agents.