The Humanable Customer Engagement Journey platform enables a seamless, interactive onboarding experience whilst bringing a human touch to digital transactions.
Once onboarded, engage customers through personalized video statements, account updates and other key ongoing communications.
Onboarding that feels like a guided human conversation
Reduce drop-off and confusion with hyper-personalized and interactive video guidance that helps customers complete setup and reach first value - automatically.
Bring a human touch to every customer moment
When customers onboard, make a claim, or need assistance - they want reassurance, not robotic replies. Our Video Concierges provide a visual automated real human, who guides them through key touch points. Fully personalized to your customer’s profile or product, creating intuitive, engaging journeys that reduce confusion and contact center load.
Watch demos
Car Insurance
Onboarding
Hyper-personalized
cover details
Personalized 401k Plan
Onboarding
Video concierge interacts
with existing webpages
Life Insurance
Onboarding
Personalized cover details
Pain point: How to claim
Higher completion rates
Lower support load from “how do I...?” queries
Faster time-to-value and activation
Clarity
at every step
Customers experience hyper-personalised information on what’s happening, what’s needed next, and why it matters - tailored to their situation
Increase in survey participation
300%
Point NPS score increase
52
Email open rates
5X
Measurable outcomes, proven at enterprise scale
Higher completion rates
Lower support load from “how do I...?” queries
Faster time-to-value and activation
Clarity
at every step
Customers experience hyper-personalised information on what’s happening, what’s needed next, and why it matters - tailored to their situation
Reducing contact center burden through a highly personalized onboarding solution
Case study
Client
A leading financial services organisation offering insurance and banking products.
Challenge
New customers often felt overwhelmed after purchasing a product or policy, resulting in high volumes of post-sale queries and strain on the contact center. The organisation needed a solution to deliver immediate, clear, and personalised onboarding - at scale.
Solution
Within minutes of a new policy or product signup, the organisation’s systems now trigger an API call to HumanableCX. Our platform automatically generates a hyper-personalised onboarding video using a real-human Concierge. The video includes:
A personalised welcome
Specific product/policy details
Answers to the most commonly asked questions
Clear next steps and support/claim options
Each video is delivered directly to the new customer via email and/or SMS in real time - when engagement is highest.
Results
38% reduction in post-sale contact center queries
42% higher customer engagement rate (vs. static email onboarding)
Significant uplift in customer satisfaction scores during onboarding
Fully compliant, ISO27001-certified delivery at scale
Why it works
Unlike traditional email or chatbot flows, our solutions combine the trust of a real human with the speed and scale of automation. The result? Customers feel seen, informed, and supported from the very first moment.
Car Insurnace
Onboarding
Hyper-personalized
cover details
Personalized 401k Plan
Onboarding
Video concierge interacts
with existing webpages
Life Insurance
Onboarding
Personalized cover details
Pain point: How to claim
Increase in survey participation
300%
Point NPS score increase
52
Email open rates
5X
Measurable outcomes,
proven at enterprise scale
Car Insurnace
Onboarding
Hyper-personalized
cover details
Personalized 401k Plan
Onboarding
Video concierge interacts
with existing webpages
Life Insurance
Onboarding
Personalized cover details
Pain point: How to claim
Higher completion rates
Lower support load from “how do I...?” queries
Faster time-to-value and activation
Clarity
at every step
Customers experience hyper-personalised information on what’s happening, what’s needed next, and why it matters - tailored to their situation
Increase in survey participation
300%
Point NPS score increase
52
Email open rates
5X
Measurable outcomes proven at enterprise scale
Client
A leading financial services organisation offering insurance and banking products.
Challenge
New customers often felt overwhelmed after purchasing a product or policy, resulting in high volumes of post-sale queries and strain on the contact center. The organisation needed a solution to deliver immediate, clear, and personalised onboarding - at scale.
Solution
Within minutes of a new policy or product signup, the organisation’s systems now trigger an API call to HumanableCX. Our platform automatically generates a hyper-personalised onboarding video using a real-human Concierge. The video includes:
A personalised welcome
Specific product/policy details
Answers to the most commonly asked questions
Clear next steps and support/claim options
Each video is delivered directly to the new customer via email and/or SMS in real time - when engagement is highest.
Results
38% reduction in post-sale contact center queries
42% higher customer engagement rate (vs. static email onboarding)
Significant uplift in customer satisfaction scores during onboarding
Fully compliant, ISO27001-certified delivery at scale
Why it works
Unlike traditional email or chatbot flows, our solutions combine the trust of a real human with the speed and scale of automation. The result? Customers feel seen, informed, and supported from the very first moment.
Case study
Reducing contact center burden through a highly personalized onboarding solution
Client
A leading financial services organisation offering insurance and banking products.
Challenge
New customers often felt overwhelmed after purchasing a product or policy, resulting in high volumes of post-sale queries and strain on the contact center. The organisation needed a solution to deliver immediate, clear, and personalised onboarding - at scale.
Within minutes of a new policy or product signup, the organisation’s systems now trigger an API call to HumanableCX. Our platform automatically generates a hyper-personalised onboarding video using a real-human Concierge. The video includes:
- A personalised welcome
- Specific product/policy details
- Answers to the most commonly asked questions
- Clear next steps and support/claim options
Each video is delivered directly to the new customer via email and/or SMS in real time - when engagement is highest.
Solution
Results
38% reduction in post-sale contact center queries.
42% higher customer engagement rate (vs. static email onboarding).
Significant uplift in customer satisfaction scores during onboarding.
Fully compliant, ISO27001-certified delivery at scale.
Why it works
Unlike traditional email or chatbot flows, our solutions combine the trust of a real human with the speed and scale of automation.
The result? Customers feel seen, informed, and supported from the very first moment.
Engagement customers don't ignore at moments that matter
