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Humanable vs AI Agents

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Unlike AI agents, chatbots and voice assistants, which rely on large language models (LLMs) and generative AI, our real human 'agents' are built on rules-based AI - providing a predictable, structured, and trusted experience.

Real Humans = Real Trust

AI Agents

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HumanableCX 1

No

Yes - Real Humans

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Uses LLMs

No - Rules-Based

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Can Feel Robotic

Natural & Trusted

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Hallucinations & Bias

Compliance by Design

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Higher

Lower

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Open-Ended Responses

Guided Experience

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Human
Generative AI
Predictable
Trusted
Compliance
Abandonment

Book a demo

AI Agents

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HumanableCX 1

No

Yes - Real Humans

Red Cross 1
Green Tick 1

Uses LLMs

No - Rules-Based

Red Cross 5
Green Tick 5

Can Feel Robotic

Natural & Trusted

Red Cross 3
Green Tick 3

Hallucinations & Bias

Compliance by Design

Red Cross 4
Green Tick 4

Higher

Lower

Red Cross 6
Green Tick 6

Open-Ended Responses

Guided Experience

Red Cross 2
Green Tick 2
Human
Generative AI
Predictable
Trusted
Compliance
Abandonment

Book a demo

AI Agents

artificial-intelligence_5160545 1
HumanableCX 1

No

Yes - Real Humans

Red Cross 1
Green Tick 1

Uses LLMs

No - Rules-Based

Red Cross 5
Green Tick 5

Can Feel Robotic

Natural & Trusted

Red Cross 3
Green Tick 3

Hallucinations & Bias

Compliance by Design

Red Cross 4
Green Tick 4

Higher

Lower

Red Cross 6
Green Tick 6

Open-Ended Responses

Guided Experience

Red Cross 2
Green Tick 2
Human
Generative AI
Predictable
Trusted
Compliance
Abandonment
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While AI Agents powered by large language models (LLMs) are impressive, they're not always what your customers need — especially in moments that matter. HumanableCX offers a patented, human-first approach that delivers clarity, connection, and confidence at every step

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No avatars, deepfakes, or synthetic humans

Humanable concierges are recorded real people — not avatars, deepfakes, or synthetic humans. Our visible human connection builds trust and puts customers at ease, especially in high-stakes industries like finance and insurance.
AI Agents, on the other hand, can come across as robotic, impersonal, or even misleading.

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Predictable vs Unpredictable

Most customer interactions on websites follow a structured, predictable flow — selecting or purchasing a product, submitting a claim, renewing a policy.
 We use rules-based AI to guide users through these journeys with absolute clarity, instead of LLM-powered guesswork.
LLMs can wander, provide incorrect answers, or overcomplicate simple tasks.

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Instant Responses with Generative Voice

When unpredictability arises, our technology adapts — using generative speech in the same voice as the presenter, to respond in real-time.
This means users stay in flow, but the experience still remains authentic, not artificial.
AI Agents typically rely purely on text or synthetic voice, which breaks the personal connection.

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Compliance by Design

Because our interactions are controlled and rules-based, we maintain compliance with financial services regulations — critical in highly regulated sectors.
 No hallucinations, no misinformation — just reliable, predictable messaging delivered by a trusted human face.
AI Agents can easily generate content outside of compliance boundaries, posing real risks.

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Scalable, Yet Deeply Personal

We’ve made it possible to scale real-human customer experiences across an infinite number of users, while keeping the tone intimate, respectful, and personal.
No generic chatbot tone. No “Sorry, I didn’t get that.” Just the right message, delivered the right way, every time.

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Seamless Integration

Our technology lives on your websitemicrosite or app, not in a chat window or separate AI platform.
It asks the questions in a natural flow, letting customers respond and progress with minimal friction. This structure streamlines the customer journey and reduces bounce and abandonment rates.

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Proven Performance in Financial Services

We’ve helped major financial institutions achieve:

     ⬆️ Up to 96% CSAT
     ⬆️ Increased policy renewal rates by over 20%
     ⬇️ Call centre load reduction by up to 40%

AI
Agents often struggle to demonstrate that kind of measurable, repeatable ROI.
* Aggregate Metrics Data

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HumanableCX Is Not Just a Tech Stack - It’s a Philosophy

We believe human connection still matters — especially when people are making decisions about their finances, insurance, or future.
Our technology puts humanity back at the heart of digital customer experiences, without sacrificing scale, speed, or intelligence.

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The Bottom Line

If your goal is to be trusted, to convert more visitors, and to deliver a premium customer experience, HumanableCX is the smarter, human choice.

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