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Humanable vs AI Agents
Unlike AI agents, chatbots and voice assistants, which rely on large language models (LLMs) and generative AI, our real human 'agents' are built on rules-based AI - providing a predictable, structured, and trusted experience.
Real Humans = Real Trust
AI Agents
No
Yes - Real Humans
Uses LLMs
No - Rules-Based
Can Feel Robotic
Natural & Trusted
Hallucinations & Bias
Compliance by Design
Higher
Lower
Open-Ended Responses
Guided Experience
Book a demo
AI Agents
No
Yes - Real Humans
Uses LLMs
No - Rules-Based
Can Feel Robotic
Natural & Trusted
Hallucinations & Bias
Compliance by Design
Higher
Lower
Open-Ended Responses
Guided Experience
Book a demo
AI Agents
No
Yes - Real Humans
Uses LLMs
No - Rules-Based
Can Feel Robotic
Natural & Trusted
Hallucinations & Bias
Compliance by Design
Higher
Lower
Open-Ended Responses
Guided Experience
While AI Agents powered by large language models (LLMs) are impressive, they're not always what your customers need — especially in moments that matter. HumanableCX offers a patented, human-first approach that delivers clarity, connection, and confidence at every step
No avatars, deepfakes, or synthetic humans
Humanable concierges are recorded real people — not avatars, deepfakes, or synthetic humans. Our visible human connection builds trust and puts customers at ease, especially in high-stakes industries like finance and insurance.
AI Agents, on the other hand, can come across as robotic, impersonal, or even misleading.
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Predictable vs Unpredictable
Most customer interactions on websites follow a structured, predictable flow — selecting or purchasing a product, submitting a claim, renewing a policy.
We use rules-based AI to guide users through these journeys with absolute clarity, instead of LLM-powered guesswork.
LLMs can wander, provide incorrect answers, or overcomplicate simple tasks.
Instant Responses with Generative Voice
When unpredictability arises, our technology adapts — using generative speech in the same voice as the presenter, to respond in real-time.
This means users stay in flow, but the experience still remains authentic, not artificial.
AI Agents typically rely purely on text or synthetic voice, which breaks the personal connection.
Compliance by Design
Because our interactions are controlled and rules-based, we maintain compliance with financial services regulations — critical in highly regulated sectors.
No hallucinations, no misinformation — just reliable, predictable messaging delivered by a trusted human face.
AI Agents can easily generate content outside of compliance boundaries, posing real risks.
Scalable, Yet Deeply Personal
We’ve made it possible to scale real-human customer experiences across an infinite number of users, while keeping the tone intimate, respectful, and personal. No generic chatbot tone. No “Sorry, I didn’t get that.” Just the right message, delivered the right way, every time.
Seamless Integration
Our technology lives on your website, microsite or app, not in a chat window or separate AI platform. It asks the questions in a natural flow, letting customers respond and progress with minimal friction. This structure streamlines the customer journey and reduces bounce and abandonment rates.
Proven Performance in Financial Services
We’ve helped major financial institutions achieve:
⬆️ Up to 96% CSAT
⬆️ Increased policy renewal rates by over 20%
⬇️ Call centre load reduction by up to 40%
AI Agents often struggle to demonstrate that kind of measurable, repeatable ROI.
* Aggregate Metrics Data
HumanableCX Is Not Just a Tech Stack - It’s a Philosophy
We believe human connection still matters — especially when people are making decisions about their finances, insurance, or future. Our technology puts humanity back at the heart of digital customer experiences, without sacrificing scale, speed, or intelligence.
The Bottom Line
If your goal is to be trusted, to convert more visitors, and to deliver a premium customer experience, HumanableCX is the smarter, human choice.
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