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The HumanableCX Customer Engagement Platform uses the power of data, humanisation and video to empower organisations to create seamless online customer experiences across the lifecycle. 

We bring a human touch to digital transactions, enabling customers to experience frictionless sign up, on-boarding and ongoing customer engagement.

Patent pending AU2021901228 

The HumanableCX Customer Engagement Journey platform uses the power of data, personalisation and video to empower organisations to create seamless online customer experiences across the lifecycle. 

We bring a human touch to digital transactions, enabling customers to experience frictionless sign up, on-boarding and ongoing customer engagement.

Delivery via social

Delivery via email

Delivery via SMS

Hosted on your website

OMNICHANNEL DELIVERY

Customers can experience a Humanable video solution on your website, or a microsite delivered via email, sms or social media.

Integrations can be built into your CRM platform, or the Humanable eDM and SMS platforms.

TRUSTED BY

PERSONALISED INSURANCE CLAIM UPDATE VIDEOS

76% INCREASE

CSAT score

NEW CUSTOMER ON-BOARDING - 24/7

38% REDUCTION

Call centre traffic

A/B TEST   |   PERSONALISED VIDEO vs GENERIC

5X HIGHER

Video engagement

B2B CUSTOMER ENGAGEMENT PROGRAM

1200% INCREASE

Email open rates

PERSONALISED INSURANCE CLAIM UPDATE VIDEOS

76% INCREASE

CSAT score

DELIVERING REAL RESULTS

ISO27001 Certification

Humanable is ISO27001 certified.
ISO27001 is the global standard for data security management.

SEAMLESS INTEGRATION

HumanableCX integrates with any CRM platform

Advanced analytics

Customer interaction metrics offer campaign optimisation opportunities and define future campaigns.

APPLICATIONS

ANALYSE CUSTOMER BEHAVIOUR

Amplify engagement through actionable insights.

Integrate your analytics account to uncover user actions post video view experience.

Humanising the CX journey across the lifecycle

The Humanable platform facilitates highly personalised video interactions that deliver a human experience.

Our solutions enable customised 360 interaction throughout the customer lifecycle - from Acquisition, to Engagement and Retention.

Our financial services clients leverage real-time data to provide targeted and seamless communication - automated, and at scale.

Personalised, seamless and omni-channel customer engagement

Talk to us about Customer Engagement solutions

Thanks. We'll be in touch soon.

ROBO ADVICE

AUTOMATED ADVISER

SOLUTION

Real time, investment

account builder

VIEW ACQUISITION
EXAMPLE

BT FINANCIAL
WELCOME VIDEO
SUPER

Personalised including

name and account details

VIEW ENGAGEMENT
EXAMPLE

PERSONALISED

CAR INSURANCE
POLICY RENEWAL

Personalised including

name and policy details

VIEW RETENTION
EXAMPLE

Sydney

Stone & Chalk Fintech Hub

Level 4, 11 York Street, Sydney NSW 2000

hello@humanablecx.com

London

90 York Way, London N1 9AG

Melbourne

Mezzanine, Goods Shed North, 710 Collins Street, Docklands VIC 3008

 Patent pending AU2021901228